HanziPic - Technical Support
Your Personal Chinese Learning Companion from Everyday Life 📸
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📱 About HanziPic
HanziPic is an iOS app that helps you learn Chinese through photo recognition. Simply take a photo or select an image, and we will identify Chinese characters and provide learning content in your preferred language.
Features:
• Photo and gallery input
• Share functionality
• Privacy-focused design
🔧 Technical Support
If you're experiencing any technical issues with HanziPic, please contact us:
📧 Email: [email protected]
⏰ Response Time: Within 24-48 hours
🌍 Languages: English, Chinese, Russian, Vietnamese, Korean, Japanese, French

Please include the following information in your email:
  • Device model and iOS version
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)
❓ Common Issues & Solutions
Q: The app crashes when I take a photo
A: Please restart the app and try again. If the issue persists, check if you have granted camera permissions.
Q: Photo upload fails
A: Check your internet connection and try again. Ensure you have a stable Wi-Fi or cellular connection.
🔒 Privacy Policy
HanziPic respects your privacy and is committed to protecting your personal information:
✅ No personal information collection
✅ Photos used only for character recognition
✅ Data stored locally on your device
✅ No behavior tracking
✅ No data sharing with third parties
✅ Automatic image deletion after processing
For detailed privacy information, please check the Privacy Policy section within the app.
📞 Contact Information
Developer:
Ada
Email:
Last Updated:
October 2025
We appreciate your feedback and are here to help with any questions or concerns.